Delivery Information

Delivery Policy


When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us,

are limited by our Terms and Conditions. You must not make any purchase through this site unless you understand and agree all Terms and Conditions.

Once payment is made for the purchase, it is deemed that you have read and understood the Terms and Conditions for such purchase. 

If you have any queries please contact Pierre Lotti Corporation before making any purchase for any product or service through this website.


Shipping

Shipping Charges

Basic Charge

Anywhere in S.A.


In the table above the basic charge will always apply and will vary depend

ing on the area being shipped to. An outlying charge will apply in the case that the address being shipped to is designated as outlying by the company that we shi

p with. Further charges will also be levied in the case that the shipping address is identified as being in a high risk area/ in a township/ in a remote area in

this case a further charge of R120 will apply.We understand that the R120 surcharge applied is substantial and we

don't want this to deter you from ordering our coffee! So please feel free to contact us if this surcharge applies to you, and we can discuss and make alternate 

arrangements (ie shipping to your local post office).Please ensure the correct shipping address is provided from 

the outset as title and risk will pass to you once the order has left our premises.


Undeliverable packages


Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you

to make arrangements for re-shipment.


Order processing

Order processing will not begin until we receive a confirmed order and full payment.


Export restrictions


Because of the costs involved in transporting great distances shoppers outside of South Africa are requested to please contact Pierre Lotti Corporation on 

+27128041397 and we will discuss your request and do everything in our power to accommodate your order.


Refunds/returns Policy


When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, 

you may return it for a replacement or refund of the purchase price.You must advise us in writing of your cancellation and any such cancellation must be signed 

by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days.

Note:Pierre Lotti Corporation recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking 

through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return

will be considered


International customers should make use of a courier that offers:

Shipment tracking.Insure your package for safe return and declare the full value of the shipment failing

which loss or damage will be for your account.


Goods should be returned to:

Pierre Lotti Corporation

423 Asetileen Street

Silvertondale Ext2

Pretoria

0186

+27128041397


Please contact us should you have any questions: 

Tel:+27128041397


What do I do if my order is incomplete, incorrect or damaged?

If you order is incomplete, incorrect, or damaged, please contact us via email.This e-mail address is being protected from spambots, you need JavaScript

enabled to view it or call 012 804 1397. 


Our Customer Service hours are 


Monday-Thursday 8 a.m. - 16.30 p.m.

Friday 8 a.m. - 15.00


Payment Options and Pricing


All transactions will be processed in South African Rands (ZAR).Pierre Lotti Corporation endeavours to offer you competitive prices on current products;

your total order price will include the price of the purchase plus any applicable sales tax (VAT) and shipping charges (on the day of shipping).

Pierre Lotti Corporation reserves the right to change pricing at any time without prior notice.

Should Pierre Lotti Corporation reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund

of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment

Credit Card,MasterCard and Visa credit cards are accepted.


If you do not have a credit card please utilise one of the other payment options, or simply log off and return 

to the site at a later time to complete your order. All of your order details will be saved online in "Your Account" available for use whenever you are ready!


Sorry for the inconvenience.Please note that Pierre Lotti Corporation utilises a secure payment method provided by

Paygate, and that payments may be reflected on your bank statement as "PAYGATE" and not "Pierre Lotti Corporation".


Electronic Fund Transfer (EFT)


Select the option to pay via EFT when ready to checkout and finalise your order. You will need to load Pierre Lotti Corporation as a beneficiary on your 

internet banking and use the unique order number and your last name as the reference for your payment. Proof of payment must then be e-mailed to

info@pierrelotti.co.za


This e-mail address is being protected from spambots, you need JavaScript enabled to view it ;to 

confirm your order.


Banking Details

Pierre Lotti Corporation.

Bank Name:Standard Bank

Branch Name:Silverton

Branch Number:010545

Account Number:012 404 861


Direct Deposit

You may pay for your products through a direct deposit. It`s exactly the same as doing an EFT payment, except you`ll have to go into your bank and physically 

make your direct deposit there. Proof of payment must then be e-mailed to info@pierrelotti.co.za

This e-mail address is being protected from spambots, you need JavaScript enabled to view it to confirm

your order.


Banking Details

Name:Pierre Lotti Corporation.

Bank Name:Standard Bank

Branch Name:Silverton

Branch Number:010545

Account Number:012 404 861


For more information about how to order, special order requirements,and other payment options, please contact our Support Team:

Phone:+27128041397

Fax:+27865624092

Email:info@pierrelotti.co.za

This e-mail address is being protected from spambots, you need JavaScript enabled to view it.